Privacy Policy

1. Introduction

At Tsifrix ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered automation solutions and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Company and job title
• Billing and payment information
• Account credentials and preferences
• Communication history and support requests

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Device type and operating system
• Usage patterns and service interactions
• Log files and performance data
• Cookies and similar tracking technologies

2.3 Business Data

When using our automation services, we may process:

• Customer support conversations and tickets
• Marketing campaign data and analytics
• Integration data from third-party platforms
• Workflow and automation configurations

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our AI automation services
• Processing payments and managing subscriptions
• Customer support and technical assistance
• Improving our services and developing new features
• Sending service updates and important notifications
• Analyzing usage patterns and service performance
• Complying with legal obligations and preventing fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers, including:

• Razorpay for payment processing
• Cloud hosting and infrastructure providers
• Email and communication services
• Analytics and monitoring tools

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users and the public

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your subscription plus a reasonable period afterward for business purposes. You may request deletion of your data subject to legal and contractual obligations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our services.

9. Third-Party Services

Our services may integrate with third-party platforms and services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: