Refund Policy

1. Overview

At Tsifrix, we strive to provide exceptional AI-powered automation services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. Please read this policy carefully before making a purchase.

2. Subscription Services

2.1 Monthly Subscriptions

Monthly subscription fees are charged in advance and are generally non-refundable. However, we may consider refunds in the following circumstances:

• Service unavailability for more than 48 consecutive hours due to technical issues on our end
• Billing errors or duplicate charges
• Cancellation within 7 days of initial subscription with minimal service usage

2.2 Annual Subscriptions

Annual subscription fees are charged in advance and may be eligible for pro-rated refunds in specific situations:

• Cancellation within 30 days of initial purchase with minimal service usage
• Significant service degradation or unavailability lasting more than 7 days
• Failure to deliver promised features within the subscription period

3. One-Time Services and Setup Fees

One-time services, custom implementations, and setup fees are generally non-refundable once work has commenced. Refunds may be considered if:

• We are unable to deliver the promised service due to technical limitations
• The service does not meet the specifications agreed upon in writing
• Request is made within 14 days of purchase and before service delivery begins

4. Eligibility Criteria for Refunds

To be eligible for a refund, the following conditions must be met:

• Refund request must be submitted in writing via email or support ticket
• Request must include detailed reasons for the refund
• Account must be in good standing with no violations of our Terms of Service
• Service usage must be within reasonable limits for the refund type requested
• All required information and documentation must be provided

5. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Partial months of service usage
• Services terminated due to Terms of Service violations
• Third-party platform fees or charges
• Data storage and transfer costs
• Services used for more than the specified trial or evaluation period
• Custom development work that has been completed

6. Refund Process

6.1 Requesting a Refund

To request a refund:

1. Contact our support team at support@tsifrix.com or call +91 8837899574
2. Provide your account details and purchase information
3. Explain the reason for your refund request in detail
4. Submit any supporting documentation if applicable

6.2 Review and Processing

Our team will review your refund request within 5-7 business days. We may request additional information or clarification during the review process. Once approved, refunds will be processed within 10-14 business days.

6.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

7. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits can be applied to future purchases and do not expire. Credits cannot be transferred to other accounts or converted to cash.

8. Chargeback Policy

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks may result in immediate suspension of services and additional fees. We reserve the right to dispute unauthorized chargebacks.

9. Service Level Agreement (SLA)

If our services fail to meet the uptime guarantees specified in our Service Level Agreement, you may be entitled to service credits or refunds as outlined in the SLA terms. Please refer to your service agreement for specific SLA provisions.

10. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but does not refund past charges
• Refund: Returns money for services already paid for

You can cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period.

11. Exceptions and Special Circumstances

We may make exceptions to this policy in cases of extreme circumstances, technical failures on our part, or other situations where fairness warrants special consideration. All exceptions are made at our sole discretion.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the modified policy.

13. Contact Information

For refund requests or questions about this policy, please contact us: